OPENING HOURS
8.00am – 10.00am and
4.00pm – 6.00pm
7 Days a Week
(Except Christmas Day)
HILLVIEW FARM

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CONTACT US:
Phone:(03) 5236 2115
Mobile:0417 056 115
Email:
info@hillviewcattery.com.au


TERMS AND CONDITIONS

Hillview 5 Star Boarding Cattery  T&Cs

Terms and conditions

i) Vaccinations: All cats must have a F3 vaccination at a minimum within the past 12 months. A current vaccination certificate must be produced on the day of drop off. A copy will be retained for our records.

ii) Flea Control: We require our clients apply flea control to their cats at least one week prior to boarding (frontline, advantage or similar). If fleas are detected, your cat will be treated with frontline and a fee of $25.00 per cat will be charged to your account.

iii) Early Pick-up: Please be careful when choosing dates for boarding. Fees are payable for the number of nights you have booked, not the number of nights used. This is in line with industry standard. However we do allow a 24-hour grace period for early pick-ups except for peak periods*. This means that if you arrive back a day early and wish to pick up your pet that day, you will not be charged extra. For each day more than one day early however will be charged. During peak periods, demand significantly outweighs supply and we are keen assist as many customers as possible. When pets are checked out days in advance of their scheduled date, the opportunity to help other customers is affected and leaves us with unnecessary vacancies, which generally cannot be filled at short notice. 

*Peak periods are: bookings for Christmas, New Year, Easter and School Holidays.

iv) Late Check Out: On your pets last day with us we offer a late check out up to 6.00pm in the evening at no extra cost. Please note however that during peak periods your pet may be moved for a short period on their last day to a sheltered garden holding suite to enable us to prepare the existing suite for a new arrival. Please note that an extra day of boarding may be charged if you pick up after closing time. 

v) Emergency Treatment: We have a 24 Hour on call arrangement with the Colac Vet Clinic. In the event of an emergency we will arrange for your pet to be provided with whatever treatment is considered necessary at that time in consultation with the vet. All costs will be charged to the owner. We also require permission from owners to allow their veterinarian to give us full details about their pet. Naturally we will endeavour to make contact with you immediately should any emergency treatment be necessary.

vi) Non Collection of Pet:  In the event that you do not pay your fees, your pet will not be released to you and instead will be treated in terms of the Domestic Animals Act 1994. However, this does not release the owner from your liability to pay outstanding fees.

vii) Disclosure of information: We require owners to provide us with all necessary information regarding their pet to ensure the safety and wellbeing of our staff, your cat and other pets in our care. This is provided for on our Registration Form.

viii) Duty of care: We will take all reasonable care for your pet, however we cannot be held liable or responsible for injury, death, or loss of any kind, or expenses relating to the aforementioned that may occur whilst your pet is residing at our facility.

ix) Photography: We like to update photographs on our website and other social media platforms from time to time (such as Facebook and twitter). In this regard we use unidentified photos of pets staying at our facility. If you do not wish for us to use photographs of your pet there is provision on our Registration Form to decline permission.

Call us on (03) 5236 2115 for any questions.

Colac Otway Business award 2015:
Winner of Excellence in small business.

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